Ethical and Regulatory Implications of AI Development in Telecom Services
DOI:
https://doi.org/10.63282/3050-9246.IJETCSIT-V5I4P111Keywords:
Artificial Intelligence, Telecom Services, Ethics, Regulation, Data Privacy, Algorithmic Bias, Explainable AI, Compliance Framework, Network Optimization, PolicyAbstract
The deployment of AI in telecommunications poses ethical and regulatory dilemmas. With the establishment of AI instances in telecommunications, the issues of algorithmic bias, infringements on data privacy, and opaque AI decisions have put operators of telecom companies under enormous pressure to ensure AI implementations that are trustworthy, accountable, and compliant with global regulatory frameworks. The paper considers the ethical risks of AI usage in telecommunication services and examines the extant regulatory landscape globally, including the GDPR, the EU AI Act, and Nigeria's NDPR. A four-layer governance mechanism is put forth on which the telecom stakeholders can rely for building AI that is transparent, fair, and compliant with basic laws. Using case studies from the real world and empirical pieces of research, the study points out the glaring deficiencies of prevailing practices and offers mostly workable suggestions for containment of risks. In short, this aims to be a bridge between innovation and regulation, ensuring that AI-enabled telecom services conform to ethical boundaries while being measured on performance
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