Progressive Web Apps: Offline UX Benchmarking
DOI:
https://doi.org/10.63282/3050-9246.IJETCSIT-V5I2P119Keywords:
Progressive Web Apps, Offline User Experience, Benchmarking, Service Workers, Web Performance, Offline-First Design, Reliability, Web Applications, User Experience Metrics, Front-End EngineeringAbstract
Abstract - Progressive Web Apps (PWAs) provide a hybrid model that delivers native-like stability to the web, thus, they are becoming increasingly significant for users who operate in low-connectivity, intermittent, or offline environments. The mobile-first trend that is growing globally especially in areas with weak network infrastructure coupled with the continuous shift of mission-critical workflows to web platforms has escalated the need for robust offline-first user experiences. Nevertheless, there is still no set standard for a framework that would measure the quality of offline UX in PWAs. This research does the work of offline experience evaluation in chosen PWAs to close that gap and also suggests a structured benchmarking model. The study, which used a mixed-method approach involving heuristic evaluation, performance testing of caching and synchronization mechanisms, and comparative analysis of applications from various domains, found that the readiness for offline usage, the fallback design patterns, and the support for task continuity varied significantly. Consequently, these findings lead to the creation of practical guidelines and a set of unified metrics for offline UX benchmarking that give practitioners more clarity on how to design resilient experiences. Recommendations for the next research to be carried out, such as the creation of automated testing tools and the extensive validation of the proposed framework for the new PWA technologies, are outlined in the final section of the study.
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