Shiramalla R, Guntupalli B. Cost-Effective Softphone Integration in CRM Platforms Using RESTful APIs: A Salesforce Case Study for Voice-to-Text Sales Enablement. IJETCSIT [Internet]. 2021 Mar. 30 [cited 2026 May 24];2(1):101-14. Available from: https://ijetcsit.org/index.php/ijetcsit/article/view/717