A. K. Kishore Varma Alluri, “Governed Agentic AI for Salesforce CRM Platforms: A Reference Architecture for Data Grounding, Decision Intelligence, Trust Controls, and Lifecycle Reliability”, IJETCSIT, vol. 7, no. 1, pp. 374–382, Mar. 2026, doi: 10.63282/3050-9246.IJETCSIT-V7I1P153.