Kishore Varma Alluri, A.K. (2026) “Governed Agentic AI for Salesforce CRM Platforms: A Reference Architecture for Data Grounding, Decision Intelligence, Trust Controls, and Lifecycle Reliability”, International Journal of Emerging Trends in Computer Science and Information Technology, 7(1), pp. 374–382. doi:10.63282/3050-9246.IJETCSIT-V7I1P153.