KISHORE VARMA ALLURI, Achuta Krishna. Governed Agentic AI for Salesforce CRM Platforms: A Reference Architecture for Data Grounding, Decision Intelligence, Trust Controls, and Lifecycle Reliability. International Journal of Emerging Trends in Computer Science and Information Technology, [S. l.], v. 7, n. 1, p. 374–382, 2026. DOI: 10.63282/3050-9246.IJETCSIT-V7I1P153. Disponível em: https://ijetcsit.org/index.php/ijetcsit/article/view/741. Acesso em: 7 jun. 2026.