SUNKARA, Sai Saketh. Enhancing Customer Support Efficiency Through Service Cloud Automation: A Study on Reducing Customer Wait Time in Support Centers. International Journal of Emerging Trends in Computer Science and Information Technology, [S. l.], v. 7, n. 1, p. 346–351, 2026. DOI: 10.63282/3050-9246.IJETCSIT-V7I1P149. Disponível em: https://ijetcsit.org/index.php/ijetcsit/article/view/655. Acesso em: 1 may. 2026.