MURUGESAN, Hemalatha. The Future of AI-Powered Contact Centers in Banking Operations. International Journal of Emerging Trends in Computer Science and Information Technology, [S. l.], v. 7, n. 1, p. 167–169, 2026. DOI: 10.63282/3050-9246.IJETCSIT-V7I1P125. Disponível em: https://ijetcsit.org/index.php/ijetcsit/article/view/594. Acesso em: 26 feb. 2026.