VERMA, Deepika. Beyond Reactive IT: Quantifying the Transformative Impact of AIOps on Service Management. International Journal of Emerging Trends in Computer Science and Information Technology, [S. l.], p. 252–258, 2025. DOI: 10.56472/ICCSAIML25-132. Disponível em: https://ijetcsit.org/index.php/ijetcsit/article/view/214. Acesso em: 13 sep. 2025.