KISHORE VARMA ALLURI, Achuta Krishna. AI-Ready Enterprise CRM Organizations: A Governance, Transformation, and Agent-Orchestration Architecture for Intelligent Business Operations. International Journal of Emerging Trends in Computer Science and Information Technology, [S. l.], v. 4, n. 4, p. 246–256, 2023. DOI: 10.63282/3050-9246.IJETCSIT-V4I4P126. Disponível em: https://ijetcsit.org/index.php/ijetcsit/article/view/762. Acesso em: 2 jul. 2026.