NARAYAN, Naveen; KRISHNAMURTHY, Prashanth; SRIRAMA, Ramprasad. Multi-Region Contact Center Resiliency with Amazon Connect. International Journal of Emerging Trends in Computer Science and Information Technology, [S. l.], v. 4, n. 2, p. 78–100, 2023. DOI: 10.63282/3050-9246.IJETCSIT-V4I2P109. Disponível em: https://ijetcsit.org/index.php/ijetcsit/article/view/296. Acesso em: 13 sep. 2025.