DATLA, Lalith Sriram. Scaling Incident Response: Our Blueprint for Multi-Tiered Support in High-Availability Insurance Platforms. International Journal of Emerging Trends in Computer Science and Information Technology, [S. l.], v. 4, n. 2, p. 58–67, 2023. DOI: 10.63282/3050-9246.IJETCSIT-V4I2P107. Disponível em: https://ijetcsit.org/index.php/ijetcsit/article/view/225. Acesso em: 13 sep. 2025.