MUPPANENI, Rajarshi Krishna; BELLAMKONDAM, Vani. How Microsoft Copilot is Transforming CRM and ERP Operations. International Journal of Emerging Trends in Computer Science and Information Technology, [S. l.], v. 4, n. 1, p. 220–231, 2023. DOI: 10.63282/3050-9246.IJETCSIT-V4I1P123. Disponível em: https://ijetcsit.org/index.php/ijetcsit/article/view/672. Acesso em: 1 may. 2026.