Sunkara, S.S. 2026. Enhancing Customer Support Efficiency Through Service Cloud Automation: A Study on Reducing Customer Wait Time in Support Centers. International Journal of Emerging Trends in Computer Science and Information Technology. 7, 1 (Mar. 2026), 346–351. DOI:https://doi.org/10.63282/3050-9246.IJETCSIT-V7I1P149.